Online Registration & Membership

Payment Procedure & Options

What are various methods of payment acceptable for travel products and services purchased on  Smarttraveller?

We accept various modes of payment for all purchases such as- debit card/ credit card, net banking, demand draft / bankers cheque, cheque and cash.

Credit card payments can be made both online and offline. For payment by credit card, we require the following details - credit card type, card holder's name, expiry date and billing address of the credit card holder. For online purchases, the CVV batch code on the reverse of the credit card is also required. We make sure  that every transaction conducted online is in a safe and secure environment. Our website is protected by Secured Socket Layer (SSL) technology by VeriSign.

Pay directly through your bank account, Smarttraveller.in does not collect your banking information. When you make a selection to pay by debit card / net banking, you will be directed to your bank’s website for purchase. After completing the payment process, you will be redirected back to Smarttraveller.in to view details of your itinerary.

How can I pay by cheque/demand draft?

We charge a guarantee amount of INR 1000 per ticket, 10% of package amount for all domestic packages and hotel reservations on your Credit Card as a security amount and you can pay the balance amount of the transaction by cheque/demand draft. The cheque/DD should be made in favor of TRAVEL HUT and couriered on following address:

TRAVEL HUT
103, Tolstoy House, Tolstoy Marg
Connaught Place, NEW DELHI-110001

Payment must be received within 3 working days from the booking date and the booking request will be processed only after receiving the entire payment.

Ticket & Voucher Delivery

PAPER TICKETS – Paper tickets will be issued only for those bookings or travel sectors where e-tickets are not applicable. Delivery timeline: The paper tickets will be delivered to you within 5 business days from the date of booking. Your ticket delivery information will be emailed to you and an SMS will also be sent within 48 hours.

E-TICKETS - Electronic tickets are issued for all sectors except for some specific sectors/airlines. For some travel sectors, e-Tickets cannot be issued hence paper tickets will be issued. Please click here to check travel sectors where e-tickets are not issued.

For international tickets, we require a Letter of Dispatch and a copy of the credit card. A passport copy is also required if transaction amount is more than INR 50,000.

Delivery timeline: The electronic ticket details will be emailed to your email id given at the time of booking within 2 hours of the time of booking. You can log on to the My Itinerary section on the website after 2 hours from the time of booking to view and take a printout of your e-ticket For more on e-tickets click here . PREPAID TICKET ADVICE (PTA) – If paper ticket delivery is not possible due to shortage of time, we will send a PTA number via email that you can use to travel. This is applicable on select bookings made on Indian, Jet Airways and JetLite.

Delivery timeline: The prepaid ticket advice details will be emailed to you within 3 business days of the date you make a reservation or within 24 hours of the travel date, whichever is earlier.

Where will my ticket / voucher be delivered?

Paper Tickets: Your ticket/voucher will be delivered to the delivery address provided by you; at the time of making the payment for your booking on our website or over phone however please note we do not deliver shipments to P.O. Box addresses. In case there is a change in your delivery address after your transaction has been completed, kindly contact our customer service department to inform us about the change. Though we do not guarantee that the ticket will be delivered on the revised address, we will try for the same in case the shipment has not already been dispatched.

E-Tickets You can view the details and get the printout of the e-Ticket by logging on to ‘My Itinerary’ section on the website. If you are unable view your e-ticket details, please write to service@smarttraveller.in with the subject line ‘E-TICKETS’ mentioning your booking details or call us on our customer service department on our toll free numbers.

There is NO charge for all courier deliveries.

Can you deliver my ticket/voucher to my village / town?

We can only deliver tickets/vouchers to the cities where BlueDart or Overnite courier companies have services. If these courier companies do not have courier service to your village/town, you will have to provide an alternate address for delivery of the package.

Why can't you deliver my ticket/voucher via the Indian Postal Service when the courier company does not have a courier service to my village/town?

We do not dispatch tickets/vouchers via the Indian Postal Service as there is no facility to track the package. Tickets are valuable documents and if lost, the refund becomes a long process. In case of lost or damaged tickets, the refund process cannot be initiated with the airline.

E-Tickets & PTA

What is an e-Ticket?

An e-Ticket (electronic ticket) is a number given to passenger in place of a paper ticket. Passengers are required to show this unique confirmation number at the airline counter of airport to get boarding card.

The passenger also has the option to carry airline PNR (passenger name record) number if the reservation has been processed electronically with a valid photo id proof as a mandate.

How will I get my e-Ticket details?

You can view the details and get the printout of the e-ticket by logging on to ‘My Itinerary’ section on the website after 2 hours from the time of booking. If you are unable view the e-ticket, please write to service@smarttraveller.in with the subject line ‘E-TICKETS’ mentioning your booking details or call us on our toll free number/s.

How will I get my boarding pass for an e-Ticket?

You will need to show your e-Ticket printout or the airline e-Ticket number (mentioned on the e-Ticket copy) at the airport check-in counter of the airline. The airline representative will issue your boarding pass at that time. Please note that the minimum check-in time for e-Ticket passengers is 2 hours before departure.

Is it necessary to show my e-Ticket confirmation email at the airport check-in counter of the airline?

It is not mandatory to show your e-Ticket printout. In case you are not carrying the e-Ticket printout, you will need to show a photographic identity proof (passport, driver's license etc.) along with the airline e-Ticket number (mandatory), at the airport check-in counter of the airline. However, it is advisable that you carry your e-Ticket printout.

What is a PTA and how does it work?

PTA stands for Prepaid Ticket Advice. If PTA has been sent to the airline for your reservation, we will email you a PTA number that you need to show at the airline counter of airport. The airline representative will give you paper tickets, which need to be shown at the check-in counter of airline.

In simple words it's a system where we send a message to airline for issuance of paper tickets at the airport. This is generally done in cases where paper tickets can't be delivered at customer's address.

How will I get an infant ticket?

An infant ticket can either be an e-ticket or a paper ticket, depending upon the specific airline. An e-ticket would be sent to your email address and a paper ticket would be delivered to your mailing address.
For an infant ticket, it is mandatory to carry the birth certificate of the infant along with the ticket.

Cancellation Policy

How do I cancel my air ticket?

PAPER TICKETS -
Step 1:
Contact our customer service department and get your booking cancelled for the passengers who do not intend to travel. You can also do this by calling the airline directly if the travel is urgent (within 48 hours of the departure time).
Step 2:
Send the paper ticket back to us via a reliable courier service on following address. You can insert a small cancellation request/note along with the tickets in courier packet.

Refunds Section
Smarttraveller
103, Tolstoy House, Tolstoy Marg
Connaught Place, NEW DELHI-110001
Ph: 011-41522209, 011-43593236


E-TICKETS & PTA -
Contact our customer service department and get your booking cancelled for the passengers who do not intend to travel. You can also do this by calling the airline directly if the travel is urgent (within 48 hours of the departure time).

When will I get my refund?

PAPER TICKETS -
Credit card - We will process the refund in 10 business days on your credit card from the date we receive your paper tickets. The refund will reflect on the next billing cycle of your credit card.

Other - If the payment mode used at the time of purchase was other than not by a credit card, we will dispatch the DD/cheque at your address in 10 business days from the date we receive the paper tickets.

E-TICKETS & PTA -
Credit card -The refund will be processed in 10 business days from the date the cancellation request is received. The refund will reflect on the next billing cycle of your credit card.

Other - If the payment mode used at the time of purchase was not by a credit card, we will dispatch the DD/cheque at your address in 10 business days from the date of cancellation.

What are the cancellation charges?

For all refundable class tickets, the airline cancellation fee is charged per sector per passenger. Smarttraveller.in shall charge INR 250 per sector per passenger as a cancellation service fee over and above the individual airline cancellation fee. All charges for individual airlines is below on per sector per passenger basis.

Air India – INR 600
Indian - INR 600
Go Air- INR 900
Indigo Airlines – INR 800
Kingfisher Airlines – INR 800
SpiceJet – INR 800
Jet Airways – INR 800
JetLite – INR 800
Air-Deccan – INR 900

Note:

• In case of cancellations done directly from the airlines, it is mandatory to contact smarttraveller.in and send us the copy of the endorsed tickets as airline will not be able to refund tickets booked on www.smarttraveller.in.
• The above mentioned cancellation process and refund processing time may vary.
• In case of lost or damaged tickets, the refund process cannot be initiated with the airline.
• In case of flight cancellation smarttraveller.in will process a full refund to the customer.

Can I cancel part of my journey?

- On cancellation online, the entire booking will be cancelled as partial cancellation is not allowed.
- The refund for all online cancellation requests will be processed within 10 working days.

Cancelled the tickets by mistake. What can I do now?

Once a cancellation request has been sent, it cannot be reversed. If you would like to re-book your seats, you will have to make a new transaction online.

It has been 10 days and I have not received my refund. Please help.

As a normal procedure, refund should reflect on your card within 10 business days. However, we would request you to wait until the statement is generated to check the amount reflecting on your card. For any further assistance, you may call or write to us at:

011-41522209 (Direct)
Email: service@smarttraveller.in

am unable to cancel the tickets online. I get an error to call. Please help.

- The online cancellation is not allowed for itineraries where paper tickets are issued.
- The online cancellation is not permitted for flights departing with 10 hours of your departure time.
- Also, if you have an infant accompanying an adult, then the transaction cannot be cancelled online.

For all such cancellations, you are required to call our numbers:
011-41522209 (Direct)

How can I print tickets online?

In order to take a print of your electronic ticket, please click on ‘print e-ticket’ link at the top of the page.

Will I receive a copy of this on email?

Yes! You will be receive a copy of your e-tickets through email too. However, this service is given to provide you more ease and flexibility.

For itineraries where paper tickets are required to be issued, e-ticket option is not available since these tickets will be shipped to the address provided at the time of booking.